Meet the Team
Multidisciplinary Team
Our in‑house team brings together experienced professionals from neuropsychology, occupational therapy, neurophysiotherapy, speech and language therapy, and nursing. This breadth allows us to understand each client’s needs holistically and to coordinate rehabilitation that is both specialist and sustainable.
We work closely with statutory, voluntary, and private providers across Scotland and the UK. These partnerships enable us to support clients within their own communities, drawing on local resources that strengthen long‑term outcomes.
How We Work
Every individual and every case is different. We tailor our involvement to the needs of the client, whether through:
- Case Management — coordinating community‑based rehabilitation, support services, equipment, housing, and vocational planning
- Immediate Needs Assessment (INA) — establishing the client’s initial and urgent rehabilitation requirements
- Ongoing Rehabilitation Planning — goal‑setting, MDT coordination, family support, progress reporting and risk management
- Expert Witness Services — clinically robust, impartial assessments and reports that assist the court in understanding complex injury needs
Our approach is collaborative, structured and transparent. We ensure that referrers and families know what to expect at each stage, and that clients feel heard, respected and supported.
Our Leadership
CMS is led by an experienced senior team of clinicians and professionals with specialist expertise in catastrophic injury. Their roles include clinical governance, service development, supervision of colleagues, and maintaining strong professional links across the sector.
Directors
Owner / Senior Case Manager & Immediate Needs Report Writer
Michaela McGowan
With over 25 years’ experience, Michaela leads complex community rehabilitation for adults with acquired brain injury and other catastrophic injuries. She coordinates multi‑disciplinary packages, recruits and supervises support teams, and prepares Immediate Needs Assessments and medico‑legal case management reports. She has a particular interest in clients with challenging behaviour. Michaela is a member of the British Psychological Society and CMS UK.
Director / Senior Case Manager & Immediate Needs Report Writer
Lynn Hodge
Since joining CMS in 2007, Lynn has led tailored case management for adults and young people with complex injuries across Scotland and Northern Ireland—coordinating 24‑hour and lower‑intensity care packages, recruiting multidisciplinary therapists, and working closely with families to achieve client‑centred goals. Previously, Lynn managed supported living services and is adept at navigating the benefits system and statutory, voluntary and private providers.
Director / Consultant Neuropsychologist
Dr Andrew Harrison
Dr Andrew Harrison leads the neuropsychology service at Case Management Services Ltd, overseeing clinical governance and the development of treatment and medico‑legal services across Scotland and England. With over 20 years’ medico‑legal experience, he has produced 400+ expert reports since 2013 and has given oral evidence in the Court of Session and High Court in Edinburgh. He trains and supervises clinicians and serves on the editorial board of Brain Injury.
Director/ Finance & Operations Manager
Julie Marshall
Julie is the Director of Finance & Operations at CMS, where she has been a valued member of the team for over 12 years. She oversees finance, accounts, operations, HR, payroll and administrative functions, ensuring the company runs efficiently and effectively. With over 30 years of extensive experience in accounts, administration and operational management, she has a proven track record in leading all aspects of business support.
Director/ OT, Case Manager & Expert Witness
Kirsten Galloway
Bringing over 28 years’ experience in acquired brain injury, with additional expertise since 2012 in spinal cord injury, complex orthopaedic trauma and polytrauma. A member of RCOT and BABICM, Kirsten specialises in holistic case management, community‑based rehabilitation and expert witness reporting, including Immediate Needs Assessments and Future Needs/Care reports. She coordinates multidisciplinary teams, designs care packages, and supervises colleagues to ensure timely, outcome‑focused interventions.
Case Managers & Expert Witness Report Writers
Case Manager & Immediate Needs Report Writer
Veronica Cacace
Since 2010, Veronica has supported clients with acquired brain injury, spinal cord injury, amputations and complex orthopaedic conditions, including functional cognitive disorder, challenging behaviour and chronic pain. She specialises in coordinating tailored care packages—from hospital discharge through community rehabilitation—setting goals, assessing risk and leading multidisciplinary teams. Veronica recruits, trains and supervises care teams and produces regular progress and risk reports. She also contributes to our quantification work, completing Immediate Needs Assessments and Case Management reports and undertaking final checks on medico‑legal submissions.
Case Manager, Neurophysiotherapist & Expert Witness
Shikha Zalpuri Kapila
An experienced Case Manager and Physiotherapist, Shikha has over 20 years in healthcare, specialising in brain injury, spinal cord injury, and complex orthopaedic conditions. She holds a Bachelor of Physiotherapy from Rajiv Gandhi University and is a member of the Health Care Professions Council and the Chartered Society of Physiotherapy. Since 2016, Shikha has worked with Case Management Services Ltd, supporting clients with complex needs through tailored rehabilitation programmes, care coordination, and medico-legal reporting. Her extensive background includes neurorehabilitation, multidisciplinary team leadership, and training, ensuring high-quality, client-focused care.
Senior Case Manager, Nurse & Expert Witness
Sharon Green
A highly experienced Case Manager with over 30 years in nursing and rehabilitation. Sharon has worked extensively with individuals affected by brain injury, spinal injury, and complex care needs, designing and coordinating community-based rehabilitation programmes. Sharon holds a BSc (Hons) in Nursing Practice and is pursuing an MSc in One Health at the University of Edinburgh. She is registered with the Nursing and Midwifery Council and is a member of BABICM, the Royal College of Nursing, and the Faculty of Homeopathy. Sharon is passionate about delivering person-centred care and supporting clients to achieve their rehabilitation goals.
Associate Expert Witness & Occupational Therapist
Naomi Bidwell
Naomi is an HCPC‑registered Occupational Therapist extensive experience as a Case Manager working with adults and children with complex needs, including acquired brain injury, spinal cord injury, orthopaedic trauma, chronic pain and behavioural challenges. She worked for 15 years with Case Management Services, coordinating community rehabilitation, facilitating hospital discharge, supervising case managers, and working closely with multidisciplinary teams and families. Naomi specialises in cognitive, functional and home assessments, equipment and housing recommendations, vocational rehabilitation, and medico‑legal reporting. She became an associate in 2026 which she does alongside working as an OT within NHS Rehabilitation Service.
Associate Case Manager & Registered Nurse
Louisa MacKenzie
Louisa is an experienced Mental Health Nurse who has worked within the Scottish Neurobehavioural Rehabilitation Service at the Robert Fergusson Unit since qualifying in 2007. She specialises in supporting individuals with acquired brain injury and associated behavioural needs. As the unit’s Outreach Nurse, Louisa manages referrals, conducts assessments, supports families, coordinates admissions and discharges, and provides ongoing community support. She also contributes to senior nursing duties including staffing, incident management, and developing person‑centred treatment plans. Louisa holds postgraduate qualifications in Brain Injury Rehabilitation and Neurological Rehabilitation and Care, and has a strong commitment to high‑quality, collaborative patient care.
Associate Expert Witness & Registered Nurse
Katie Lambert
Katie is an experienced Registered Nurse with over 20 years’ practice across NHS, voluntary and private health sectors. She specialises in stroke care, community nursing, and supporting individuals living with long‑term conditions and acquired disabilities. Since 2018, she has worked autonomously as a Stroke Nurse with Chest, Heart & Stroke Scotland, managing a diverse caseload, delivering health education, and coordinating multidisciplinary support. Katie is also completing a CBT counselling diploma, with over 100 hours of clinical placement experience. Her background includes disability assessment, elderly care, service development, and leadership in care management. She is NMC‑registered and a BABCP student member.
Associate Expert Witness & Occupational Therapist
Nicola Scott
Nicola is an HCPC‑registered Occupational Therapist with 17 years’ experience across acute and community settings. She specialises in functional and cognitive assessment, complex rehabilitation, and discharge planning, with particular expertise in frailty, fluctuating cognition, and alcohol‑related conditions including ARLD and ARBD. Nicola has played a key role in service development, multidisciplinary working, and strengthening pathways between acute medicine, psychiatry, and community services. She has presented at liver conferences, contributed to MDT leadership, and is highly skilled in capacity assessment, safeguarding, and working with individuals with complex social circumstances. Nicola is a member of the British Association of Occupational Therapists and OTASIG.
Associate Expert Witness & Occupational Therapist
Paula Gribben
Associate Expert Witness & Occupational Therapist
Caroline Reith
Caroline is an experienced Occupational Therapist with over 30 years’ specialist practice in paediatrics. Since 1991, she has worked extensively within NHS services, supporting children and young people with a wide range of developmental, neurological, and complex needs. She has particular expertise in traumatic and acquired brain injury, developmental coordination disorder, ADHD, and autism. Caroline joined Case Management Services in 2001, later becoming a Case Manager coordinating rehabilitation, equipment provision, and multi‑disciplinary input. She is skilled in working with families, professionals, and legal teams, and is registered with the HCPC and the British Association of Occupational Therapists.