About Us
Case Management Services Ltd
Independent. Multidisciplinary. Trusted since 1988.
Case Management Services Ltd (CMS) is one of Scotland’s longest‑established specialist providers of case management, community-based rehabilitation and expert witness services. Since 1988, we have supported individuals who have experienced catastrophic and complex injuries, helping them rebuild their lives with dignity, safety and specialist clinical input.
Our work is grounded in professionalism, independence, and compassion. We support solicitors, insurers, health professionals, and families across Scotland and the UK, providing clear clinical reasoning, transparent communication, and consistently high standards of practice.
Our Purpose
We exist to ensure that people affected by serious injury receive the right rehabilitation, at the right time, in the right way. Through coordinated, community‑based support, we help clients regain skills, confidence and meaningful participation in daily life.
We recognise that our clients have often experienced trauma. We work in a way that promotes safety, trust, choice and collaboration, ensuring our assessments and interventions are respectful, empathetic and centred on the individual’s goals and circumstances.
Our Clinical Standards
CMS operates with a strong professional and ethical framework. Our practice reflects the expectations of leading UK case management and clinical bodies, and is underpinned by:
- A commitment to independence and impartiality
- Clear, evidence‑based clinical decision‑making
- Multidisciplinary working and coordinated rehabilitation
- Ongoing supervision, peer review and CPD
- Transparent, consistent communication with legal teams and families
- A trauma‑informed and person‑centred approach
These standards support high‑quality case management and expert witness work across a range of injury types and complexities.
Our Multidisciplinary Team
Our in‑house team brings together experienced professionals from neuropsychology, occupational therapy, neurophysiotherapy, speech and language therapy, and nursing. This breadth allows us to understand each client’s needs holistically and to coordinate rehabilitation that is both specialist and sustainable.
We work closely with statutory, voluntary, and private providers across Scotland and the UK. These partnerships enable us to support clients within their own communities, drawing on local resources that strengthen long‑term outcomes.
How We Work
Every individual and every case is different. We tailor our involvement to the needs of the client, whether through:
- Case Management — coordinating community‑based rehabilitation, support services, equipment, housing, and vocational planning
- Immediate Needs Assessment (INA) — establishing the client’s initial and urgent rehabilitation requirements
- Ongoing Rehabilitation Planning — goal‑setting, MDT coordination, family support, progress reporting and risk management
- Expert Witness Services — clinically robust, impartial assessments and reports that assist the court in understanding complex injury needs
Our approach is collaborative, structured and transparent. We ensure that referrers and families know what to expect at each stage, and that clients feel heard, respected and supported.
Our Leadership
CMS is led by an experienced senior team of clinicians and professionals with specialist expertise in catastrophic injury. Their roles include clinical governance, service development, supervision of colleagues, and maintaining strong professional links across the sector.
Directors
Owner / Senior Case Manager & Immediate Needs Report Writer
Michaela McGowan
With over 25 years’ experience, Michaela leads complex community rehabilitation for adults with acquired brain injury and other catastrophic injuries. She coordinates multi‑disciplinary packages, recruits and supervises support teams, and prepares Immediate Needs Assessments and medico‑legal case management reports. She has a particular interest in clients with challenging behaviour. Michaela is a member of the British Psychological Society and CMS UK.
Director / Senior Case Manager & Immediate Needs Report Writer
Lynn Hodge
Since joining CMS in 2007, Lynn has led tailored case management for adults and young people with complex injuries across Scotland and Northern Ireland—coordinating 24‑hour and lower‑intensity care packages, recruiting multidisciplinary therapists, and working closely with families to achieve client‑centred goals. Previously, Lynn managed supported living services and is adept at navigating the benefits system and statutory, voluntary and private providers.
Director / Consultant Neuropsychologist
Dr Andrew Harrison
Dr Andrew Harrison leads the neuropsychology service at Case Management Services Ltd, overseeing clinical governance and the development of treatment and medico‑legal services across Scotland and England. With over 20 years’ medico‑legal experience, he has produced 400+ expert reports since 2013 and has given oral evidence in the Court of Session and High Court in Edinburgh. He trains and supervises clinicians and serves on the editorial board of Brain Injury.
Director/ Finance & Operations Manager
Julie Marshall
Julie is the Director of Finance & Operations at CMS, where she has been a valued member of the team for over 12 years. She oversees finance, accounts, operations, HR, payroll and administrative functions, ensuring the company runs efficiently and effectively. With over 30 years of extensive experience in accounts, administration and operational management, she has a proven track record in leading all aspects of business support.
Director/ OT, Case Manager & Expert Witness
Kirsten Galloway
Bringing over 28 years’ experience in acquired brain injury, with additional expertise since 2012 in spinal cord injury, complex orthopaedic trauma and polytrauma. A member of RCOT and BABICM, Kirsten specialises in holistic case management, community‑based rehabilitation and expert witness reporting, including Immediate Needs Assessments and Future Needs/Care reports. She coordinates multidisciplinary teams, designs care packages, and supervises colleagues to ensure timely, outcome‑focused interventions.
Meet the Team
Our strength lies in our people. Each team member brings extensive experience in supporting individuals with brain injury, spinal cord injury, cerebral palsy, complex orthopaedic trauma, and other life‑changing conditions.
We invite you to learn more about the clinicians behind our service: